Refund and Shipment Policy

Last updated: February 25, 2024

General Refund Policy

Stackrizz Services Private Limited is committed to delivering high-quality software services. Due to the nature of our services, refunds are generally not provided once services have commenced. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be issued for services purchased from Stackrizz Services Private Limited. This Refund policy is applicable to all the billable products enlisted in the enterprise website of Stackrizz Private limited, comprising of applications Business Requirement Suite (BRS), AlphaSkyNet, Referral Code Mart, and X2Money. All the services provided by the enterprise abide with the Refund and cancellation policy as mentioned in this clause. By engaging our services, you agree to be bound by the terms of this Refund Policy.

Exceptions and Conditions

While refunds are not typical, we understand that unforeseen circumstances may arise. Stackrizz Services Private Limited may consider refund requests on a case-by-case basis under the following conditions:

• Unfulfilled Services: If we are unable to deliver the agreed-upon services due to our failure, we may offer a partial or full refund based on the extent of the unfulfilled services.
• Material Breach of Contract: In the event of a material breach of contract by Stackrizz Services Private Limited, you may be eligible for a refund.
• Service Interruptions: If there are significant service interruptions due to issues on our end that prevent you from utilizing the service, we may consider a refund or service credit.

Refund Process

To request a refund, please contact our team at [email protected] or +91 99621-23737. You will need to provide: Your service agreement number, Detailed explanation of the reason for the refund, and Any supporting documentation, including the correct invoice number for the payment in question. Electronic receipts and proper acquisition of the date and time of transaction is pivitol to ease the refund cascade. Refund processing times may vary depending on your payment method. By default, a typical refund period will be transaction and attain fruition within 3-5 working days. The updates and the timely intimation will be redirected to the user through their registered mobile number as well as the email provided during the registration. Refunds will typically be issued to the original payment method used for the service.

Limitation of Liability

Stackrizz Services Private Limited is not responsible for any indirect, incidental, or consequential damages arising from the provision of our services.

Initiation of Cancellation

Customers wishing to cancel their contract with Stackrizz Services Private Limited must submit a written cancellation request to [email protected]. The request should include the following information:

• Customer name
• Service agreement number
• Reason for cancellation
• Effective date of cancellation

Cancellation Process

Upon receipt of a cancellation request, Stackrizz Services Private Limited will acknowledge the request within 5 business days.

Documentation and Bank Details

To process a refund or any other financial transaction related to the cancellation, customers may be required to provide the following:

• copy of the original signed service agreement
• Proof of payment (invoices, bank statements)
• Bank account details for refund disbursement (account holder name, account number, IFSC code, bank name)

Cancellation Fees

Based on the tenure with which the customer had utilized the services and the appropriate plans present within the application, so as to incur the capital invested, the customers will be provided a cancellation fee based on the services chosen. This is will be stated entirely on the discretion of the company and with compliance to the customer as well.

Data Retention

Upon cancellation, Stackrizz Services Private Limited will retain customer data in accordance with applicable data protection laws and regulations. Customers may request data deletion or transfer as per their rights under these laws.

Additional Information

Cancellation requests may be subject to a processing time of 5 business days as mentioned earlier. Customers are responsible for ensuring that all outstanding invoices are settled before the cancellation takes effect. Any hardware or software provided by Stackrizz Services Private Limited must be returned in good condition at the customer's expense.

Changes to Refund and Cancellation Policy

Stackrizz Services Private Limited reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to engage our services after any changes to this Refund and Cancellation Policy, you accept the revised policy.